Our shipping policies appear below.
Canadian Shipped Orders:
- Most internet orders placed before 12pm Eastern Time Monday through Friday will be processed and confirmed the same day.
- Please note, orders placed after 12pm Eastern Standard Time Monday through Friday, may not be processed and confirmed until the following business day.
- Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday. Holidays, Saturdays and Sundays are not business days.
- We observe all Canadian federal holidays.
- Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).
- Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
- Order acceptance occurs only when your order has been shipped.
- We will notify you by email when that has occurred.
- Large, Oversized, Multi-boxed items may incur additional shipping charges.
- You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
- Orders are shipped via Canada Post.
- A physical address is required for shipment.
- We cannot ship to P.O. Boxes.
- We verify all credit cards before shipping.
- Local deliveries include free shipping.
Please Note The Following:
- We do not ship outside of Canada currently.
- We do not ship to APO/FPO addresses.
- All prices are quoted and all payments must be made in Canadian Funds.
Expected Delivery Dates:
All dates are estimates and may vary. Please see notes below.
- Standard Shipping: 3-7 business days after order processing
- 2-3 Day Express: 2-3 Business days after order processing
- 2-3 Day Express delivery dates do not have guaranteed delivery times.
- Signatures may be required upon delivery.
- Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it. Missed packages will be available at your nearest Canada Post location.
- Transit days for shipping are business days and do not include weekends or holidays
Returns & Refunds Policy
Windsor Tea Emporium, with its discretion, will gladly accept the return of tea accessory products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase.
Opened tea products are not eligible for returns or refunds. Refunds and returns for unopened tea products will be given at our discretion, please contact us with any requests within 30 days of purchase.